At Designious.com, we want you to be fully satisfied with the products and services you purchase from us. If you have any questions, concerns, or problems, please let us know. Open a ticket on our support platform and we will be happy to help you or email us at support@designious.com.

The products we sell on the platform are digital goods and cannot be “returned”, so your entitlement to a refund is designed with this in mind.

Refunds Request

If an item doesn’t work the way it should then we will promptly fix the issue by updating the item. If an item is “not as described” or materially different from the item description or preview. If the issue can’t be fixed or it turns out that the item is “not as described” then you would be entitled to a refund Within 14 days of purchase, Designious will reimburse the full price paid on request.

Refund requests are to be sent via ticket to our Support help desk, contact page or email at support@designious.com. In order to receive a quick answer, please let us know that you would like a refund, with a clear explanation of why you are not happy with the item. We love to know where things went wrong or how we can improve our work. No refunds are provided after 14 days of your date of purchase.

Refund Exceptions

No refunds are provided for:

• More than 5 premium resources were downloaded;
• Membership renewals for which you can cancel easily anytime the automatic payment at the deadline directly from your My Account page or contacting us;
• Requesting a refund twice (partial refunds);
• Designious USB Drive that are already shipped ;
• You don’t want it after you’ve downloaded it;
• The item did not meet your expectations or you feel the item is of low quality;
• You simply change your mind;
• You bought an item by mistake;
• You do not have sufficient expertise to use the item;
• You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund;
• Store Setup Services and any amount of work has been done.
• Sign up fees or handling fees.

Payment of refunds

Your request will be processed and refunded automatically to your credit card or original method of payment. This generally takes up to 7-10 working days since your request has been approved.

Late or missing refunds (if applicable)

If you have not received a refund yet, first please check your bank account again, than contact your credit card company, . It may take some time before your refund is officially issued. If you have done all of this and you still have not received your refund, please contact us. Thank you for purchasing our products.